hdmi external monitor not working with plugable ud-3000 and Dell Venue 8 pro.


#1

My external keyboard also not working. It just makes a clicking sound but does not type. Everything else works, mouse DVD drive ethernet. No external monitor or keyboard. Any ideas?


#2

Hi Joseph,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable product. In order to better assist you, I’ll need a bit of additional information.

Wwe have a troubleshooting tool that helps us gather more information in situations like this. If you could please send us the resulting logs from our tool to support@plugable.com,

http://plugable.com/support/plugdebug

Once we have those files, we’ll start to investigate to see what the potential source of the problem is.

Regards,

Stephen
Plugable Technologies


#3

Wow, thanks for the quick response. You guys are great. I already figured it out by luck. There was an extra software that was hanging in my task bar that I needed to approve to download and install. Once I did that, my keyboard is working, the external monitor is working and the plugable icon shows up now on the task bar and I was able to configure it. I also was able to configure the keyboard with the filter keys icon that showed up on the task bar. Everything works perfect now. Mouse is a bit choppy, not sure if that also needs to be configured or the tablet is just too extended. Thanks.


#4