HDD identification seems to be TOO hard.


#1

Dock just arrived, powered and recognized. HDD inserted, however, is not recognized as “Unallocated,” but, as “No Media.” Drive letters are assigned, but choices are greyed out so I can’t initialize, if, in fact, that’s even a problem. OS is XP Pro. Gateway laptop has IDE HDD. New HDD is SATA, 1TB, and both are Western Digitial. HELP!


#2

Hi Doced-

Thanks for posting with your question.

If drive letters are assigned to a drive, this means the drive has already been initialized and formatted. My best guess from your description is that the disk might be “offline” under Windows’ Disk Management utility. I was a little confused that you mentioned this is a new drive, which I would expect you to need to initialize.

I’ve attached a screenshot showing a disk that is offline in disk utility. If this is the case, open disk management on your system (windows+r, then diskmgmt.msc, enter) simply click on the left side where the disk in question has a number assigned, and choose online.

I hope this helps get you pointed in the right direction, but please let me know if you have other questions. If you do, if you’re able to share a screen shot of disk manager from your system, this will be most helpful.
http://windows.microsoft.com/en-us/wi…

Best wishes-

Jeff Everett
MCITP Enterprise Support Technician
Plugable Technologies


#3

Hi again Doced,

I just realized I hadn’t added the screen capture on my previous message- sorry about that, here it is. !](https://d37wxxhohlp07s.cloudfront.net/s3_images/879872/disk-offline_inline.PNG?1364581820)](https://d37wxxhohlp07s.cloudfront.net/s3_images/879872/disk-offline.PNG?1364581820)

Best-

Jeff


#4