I have the USB 3.0 Dual 4k HDMI Adapter. before I power up I have to unplug the Adapter or I get a blue screen saying there is a problem. Once the computere is up then I can plug in the adapter and the screens work just fine. Is there a fix for this problem?
Hello Michael, thank you for posting! I am sorry to hear of this behavior and I will be happy to help!
Very strange that a BSOD occurs whenever you boot with our adapter connected, we have not had similar reports so I am curious what we will find.
One thing that we will want to do is ensure that the DisplayLink software used by our adapter is in a good state. To do so, please follow these steps:
- Disconnect the adapter from your system. Please keep it disconnected until the last step.
- Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
- Download, extract and run the DisplayLink cleaner tool, found here –> https://s3.amazonaws.com/plugable/bin…
- Once the Cleaner has been run, reboot (even if not prompted to)
- Now download and install the 8.4 M0 DisplayLink software, found here –> https://s3.amazonaws.com/plugable/bin…
- Reconnect the adapter to your system which will trigger the final portion of the installation
If these steps help, great! If not we’ll want to examine some log files to help determine what could be happening. To help us do so please download and run our diagnostic utility PlugDebug –> http://plugable.com/support/plugdebug after a BSOD occurs and you’ve restarted so the tool can attempt to gather the most recent blue screen log. Please send us the file created on your Desktop by attaching it to an email to our direct support email address at support@plugable.com with “Ticket Number 219001” in the subject line. We’ll match everything up and determine next steps from there.
Thank you,
David W.
Plugable Technologies
www.plugable.com/support