Have both computers hooked up and all they say is trying to connect and new computer waiting to connect

Hello Jonathan,

Thank you for contacting us and submitting a question. I’m sorry for any frustration this might be causing you. We have a great support group here in the Seattle area which can help out! Can I ask you send us an email to support@plugable.com with the trouble your having? We would love to help you resolve the issue.

Thank You!