External monitor not configurable

Plugable UD-3900 and your order id was 251707868561-1699710899015 does not provide the multiple monitor display with the Dell XPS i5 laptop stating system configuration error. yet it work perfectly fine with the i3 Dell XPS version. Help please.

Hi John,

Thanks for posting. I’m sorry your docking station isn’t working properly with your XPS i5 laptop. I’d be happy to help!

Thanks for letting us know the dock is working properly with your i3 XPS system, that lets us know the dock itself is working properly. Can you provide some additional detail about the system configuration error you mentioned? I’m not quite sure I follow what is happening based on your initial description…

Just let us know the additional information when you have a moment and we’ll go from there.

Thank you,

Plugable Technologies