External Hard Drive Failure with Replacement USB-C Docking Station


#1

I just received a replacement USB-C docking station (10/13), which I thought was tremendous customer service on Plugable’s part. However, I appear to have taken a step backward because neither of my external hard drives (which both functioned fine with my original docking station) are acknowledged by the new dock. Has anyone else experienced this issue? Any suggestions? (yes, my drivers are current). Thanks.


#2

Hi Matt,

Thanks for letting us know about this issue. That is a very unusual situation!

I would test the below to isolate a cause:

  • test in a different computer
  • test with different USB cables - try the cables that worked from the original dock
  • test with a brand new hard drive to see if you can reformat and initialize it

If no cause is apparent, please contact our technical support directly via support@plugable.com and we can help figure out a cause. Most likely it is something that can be fixed remotely.

Worst case scenario is the dock was damaged in shipping. If that is the case we can send another.

Thank you,
Jordan
Plugable Technologies


#3