DS4 Controller not working with Plugable USB 2.0 Bluetooth Adapter

Difficulty getting DS4 working wirelessly - Plugable USB 2.0 Bluetooth Adapter

I have the DS4 controller, and had it working but it was extremely tedious to set up.

I do not remember the exact process but I did get it working on my laptop running Windows 10 as well my desktop running Windows 7.

After reconnecting it to my PS4, it does not seem to work with my computer.

I have all necessary drivers installed, and this was working fine a day ago.

Please assist

Hi Seth,

Thank you for contacting us about your Bluetooth adapter and PS4 controller. As far as we can understand, PS4 controllers don’t completely adhere to the Bluetooth specifications, and they can be tricky to connect for this reason.

I would be happy to take a look at your computer information to make sure our adapter is working OK, and that there are no issues on the computer side. If you are using a third-party application like DS4Windows, I won’t be able to help with that part of the process.

If you would like me to do that, could you run our diagnostic program?

To do this, please plug the Plugable adapter into your computer, then go to this page, and follow the instructions there:


When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address:


Please put “For Ticket #137883” in the subject line.


Plugable Support