Thank you for contacting us about your Bluetooth adapter and PS4 controller. As far as we can understand, PS4 controllers don’t completely adhere to the Bluetooth specifications, and they can be tricky to connect for this reason.
I would be happy to take a look at your computer information to make sure our adapter is working OK, and that there are no issues on the computer side. If you are using a third-party application like DS4Windows, I won’t be able to help with that part of the process.
If you would like me to do that, could you run our diagnostic program?
To do this, please plug the Plugable adapter into your computer, then go to this page, and follow the instructions there:
When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address:
Please put “For Ticket #137883” in the subject line.