Driver Removed by Latest Windows 10 Update

USB Docking Stations UD-3900
2

Hi Mark,

Thank you for posting!

If your UD-3900 docking station is still working as expected then there is no further action needed. To expand further, the notification you received indicates that an earlier version of the driver may have been removed from your system, however it does not state that an updated version was installed automatically.

As a result, if everything is still working as expected then no further action is necessary. To your question, the latest version we recommend of the required DisplayLink driver (https://plugable.com/drivers/displaylink/) is compatible with the latest Windows 10 update.

If the dock is not working as expected, the best first step is to perform a manual ‘clean’ installation of the driver by following these steps:

  1. Please disconnect the dock from the system and please disconnect the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep everything disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. Don’t worry if these entries are not present or if the process does not work, please just move onto the next step.
  3. Download and run the DisplayLink Installation Cleaner utility, found here → https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe and ensure it displays “Cleaning Complete” when done (video walk-through if you need it → https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot the system (even if not prompted to).
  5. Now download and install the 9.0 M1 DisplayLink software driver, found here → https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+9.0+M1.exe
  6. Reconnect the power cable to the dock first. Once the dock is powered on (a blue light will be present on the front), reconnect it to your system. If the device is not detected, please reboot the system.

Please let us know if that information helps!

Bob
Plugable Technologies