When it installs it says driver not available help?
It will be helpful to know about more about the system being used. When you have a moment, can you please download and run our log-gathering tool from the page below:
It will save a .ZIP file to your Desktop, which can then be emailed over to email@example.com for us to have a look and determine what the best approach will be. (Please include “Ticket 113580” in the subject of the email.)