does not recognize an additional monitor.


#1

I follow the instruction and installed the drive for Plugable USB-VGA-165 USB to VGA Adapter for Multiple Displays up to 1920x1080. After I restarted my Dell window 8, 17R laptop computer does not recognize an additional monitor.


#2

Hi jun,

Thanks for your question. DisplayLink has a beta driver available for Windows 8. Here’s a link to a blog post with the details. Let us know if this helps you get things working.

http://plugable.com/2012/02/29/window…

Thanks,
Jerome.

Plugable Technologies


#3

My computer has Window 7, not Window 8


#4

Hi Jun,

Sorry for the confusion. Please look for an e-mail from support@plugable.com to help us diagnose what’s going on. It has all the steps to take to help us get you up and running. Reply to that e-mail with the requested information or additional questions.

Thanks,

Aaron


#5

We haven’t seen any reply to our private e-mail to you, so I’ll try posting the troubleshooting advice here:

For this problem, the best first step is to download and run a support tool available at http://plugable.com/support/tools/dis….

Send the logs generated by the tool as an attachment to support@plugable.com.

Let us know if you need any help with any step of downloading or using the tool.

Best Regards,

Aaron


#6