does not recognize an additional monitor.

I follow the instruction and installed the drive for Plugable USB-VGA-165 USB to VGA Adapter for Multiple Displays up to 1920x1080. After I restarted my Dell window 8, 17R laptop computer does not recognize an additional monitor.

Hi jun,

Thanks for your question. DisplayLink has a beta driver available for Windows 8. Here’s a link to a blog post with the details. Let us know if this helps you get things working.…


Plugable Technologies

My computer has Window 7, not Window 8

Hi Jun,

Sorry for the confusion. Please look for an e-mail from to help us diagnose what’s going on. It has all the steps to take to help us get you up and running. Reply to that e-mail with the requested information or additional questions.



We haven’t seen any reply to our private e-mail to you, so I’ll try posting the troubleshooting advice here:

For this problem, the best first step is to download and run a support tool available at….

Send the logs generated by the tool as an attachment to

Let us know if you need any help with any step of downloading or using the tool.

Best Regards,