I have UD-3900 Rev B2
The laptop is an HP Envy 15-q178ca:
Second Monitor is via the HDMI on the laptop
Third Monitory is via the DVI on the Docking Station
Video drivers are up to date and the third screen has now frozen twice today. Putting my computer to sleep or restarting unfreezes the screen.
Most recently I had Chrome & Word open only.
Hi Scott,
Thanks for contacting us! I am sorry this is not working as expected.
Based on your description of the behavior, our first step is to get some additional information from your system.
If you would, please keep the dock connected and monitor(s) attached (even though they may not be working) and send us the output of our diagnostic utility PlugDebug ( http://plugable.com/support/plugdebug ) as this will allow us to examine some log files from your system to help determine the next steps.
To protect your privacy, please attach the zip file to an email and send it to “support@plugable.com” with the subject line “Ticket #219552 - Attention Pat”, in the body of the email, please let me know if this test was run with the monitor working or when it was frozen.
Thanks,
Pat
Plugable Technologies
www.plugable.com/support
Hello Scott,
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.
Thanks,
Pat
Plugable Technologies
www.plugable.com/support