Hi, I just bought a usb 3.0 docking station (UD-3900 Rev B2) and I think the power adapter is dead. I took it out of the package plugged it in, and nothing happened. I checked with my multi meter and saw that there isn’t any voltage coming out of the power adapter. What should I do? The other one I bought works perfectly.
Thanks for contacting Plugable! Sorry to hear about the DOA power adapter. We’d be happy to replace that at no cost to you.
Please email firstname.lastname@example.org with the following information and we’ll respond with tracking information once the replacement ships:
- Order ID
- Shipping Address
Sent and it looks like one is coming my way. Fantastic!