DOA power adapter

Hi, I just bought a usb 3.0 docking station (UD-3900 Rev B2) and I think the power adapter is dead. I took it out of the package plugged it in, and nothing happened. I checked with my multi meter and saw that there isn’t any voltage coming out of the power adapter. What should I do? The other one I bought works perfectly.

Hi there,

Thanks for contacting Plugable! Sorry to hear about the DOA power adapter. We’d be happy to replace that at no cost to you.

Please email with the following information and we’ll respond with tracking information once the replacement ships:

  1. Order ID
  2. Shipping Address

Thank you!
Plugable Technologies

Sent and it looks like one is coming my way. Fantastic!