DOA power adapter


#1

Hi, I just bought a usb 3.0 docking station (UD-3900 Rev B2) and I think the power adapter is dead. I took it out of the package plugged it in, and nothing happened. I checked with my multi meter and saw that there isn’t any voltage coming out of the power adapter. What should I do? The other one I bought works perfectly.


#2

Hi there,

Thanks for contacting Plugable! Sorry to hear about the DOA power adapter. We’d be happy to replace that at no cost to you.

Please email support@plugable.com with the following information and we’ll respond with tracking information once the replacement ships:

  1. Order ID
  2. Shipping Address

Thank you!
Jordan
Plugable Technologies


#3

Sent and it looks like one is coming my way. Fantastic!


#4