Displaylink residual settings


#1

I inadvertently selected the “Turn Off Notebook” option in the System Tray and immediately it turned off my dual Dell monitors on my desktop and transferred my Win7 64bit desktop to the Displaylink monitor. When I tried to select “Extend” the Displaylink monitor disappeared as well. I can still see the mouse pointer on the screen but that’s it. The other two monitors have no video and have gone into standby mode. I unplugged the usb cable feeding the displaylink but the Dell monitors did not come back up. I remoted into the desktop and disabled the displaylink service to regain control. I removed the drivers, down loaded the 15 June version of the drivers and reinstalled. I rebooted and the Dell monitors disappear once Windows drivers take control. During boot up from BIOS the video is on the Dell monitor but as stated goes away after windows takes control.

Why is the Displaylink driver remembering the previous settings even with a clean install?


#2

Hi Michael,

Thanks for posting. I’d be happy to help!

From your description it sounds like even though you uninstalled the DisplayLink driver, some configuration is being left in the registry that is being read by the new install. The best way to completely remove all the DisplayLink components is to download and run the DisplayLink Cleaning tool after you have uninstalled the driver via Programs and Features in the Control Panel. Here is the link to the utility --> http://www.displaylink.com/downloads/… once cleaned, re-install the driver again and things should be back to normal.

For future reference if you inadvertently toggle the option again, the easiest way to put things back is to access the DisplayLink icon in the task tray of the remaining DisplayLink display and select the ‘Off’ option (screenshot attached).

Let us know if running the cleaner gets everything back to normal when you have a moment and we can go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1229977/107440_inline.jpg?1435791419)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1229977/107440.jpg?1435791419)


#3

Bob, thanks for the quick response but I am getting the same problem, once windows takes over the two primary screens go black. They are screens 1 and 2 and the displaylink was screen 4. Is there a key sequence to turn off the displaylink settings? Is there a manual Key to go to the registry we can look for and disable or reset?

Thanks.


#4

Hi Michael,

There isn’t a hot key sequence that I am aware of to control the DisplayLink settings. We have a couple options to try before diving into the registry…

If the DisplayLink screen is working but with an empty desktop, can you still right-click and access the Screen Resolution application to re-enable the monitors from there? The window may appear on one of the non-functioning screens, but there is a Windows shortcut to move an open window:

Windows logo key+Shift+Right Arrow or Left Arrow

If that works, great! if not another option to try is the Windows Presentation mode shortcut that allows you to toggle display settings.

Windows logo key+P

Examples of the options available using this shortcut are here -> http://windows.microsoft.com/en-us/wi…

Let me know if that helps when you have a moment, and we’ll go from there.

Thank you,

Bob


#5