I have reviewed multiple other tickets, followed the steps provided. Still have have the same problem and now reduced to unplugging and replugging my 2nd monitor in every few minutes. I am running both monitors on DP ports and have to say I deeply regret not antying up another $50 for another vendors dock. This by far is THE WORST and given the hits on this site I would think you would have the professionalism to fix this but I"m at a loss. HOW DO I CONTACT a human being that can help?
Thank you for contacting Plugable support. We are sorry to hear you are experiencing this issue! My name is Michael S., and I would be happy to help assist. The ticket number for this case is #386144.
Before we can help to troubleshoot this issue for you, we would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at email@example.com. This will help get you in touch with a support specialist to help regarding this issue.
In the subject of your direct email, please reference case #386144, which will allow us to match things up and then provide the next steps.
Apologies for the extra steps in the process, and we thank you for reaching out and giving us the chance to help!
We look forward to hearing from you.
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.