display not appearing on USB 3.0 docking station

1

Hi,

My end goal is to be able to use my laptop with its lid closed to drive two monitors. But first, I just need to be able to mirror or extend the display to a monitor connected to the docking station but I am thus far not able to do so. Here’s how I’ve tried:

  1. docking station is connected to laptop and functioning as expected - I know this becuase I have an iphone connected to the docking station and I’m able to see it in Windows Explorer.

  2. I have a monitor I know to be working connected to the docking station. I am connecting using a VGA cable and the plugable-included DVI adapter. I know the cable works also

So there we are. I have the monitor connected correctly but whatever I do, I cannot get even a mirror display to show up. Can you help?

Thanks,
Rob

2

Hi Robert,

Thanks for posting your question here, we’ll be happy to help. The first thing to verify is that the drivers are loaded. You can download the latest here:

http://displaylink.com/support/sla.ph…

Once you’ve downloaded and installed the drivers if your secondary monitor still isn’t functional, run the DisplayLink Support Tool and forward the log files to us at support@plugable.com. Here’s how to do that:

http://plugable.com/support/tools/dis…

When you email please include your Amazon Order Id, a link to this thread and some details about your system like the make and model of your computer and the operating system along with the log files.

Thanks,
Jerome.