I just got a ud-ultcdl to connect a Dell XPS 9360 to 2 x Acer S271HL monitors connected via HDMI. On the second screen, dialog boxes (eg a Word file save dialog box) shows as only a frame, no content. If I kill that dialog box and drag the Word window across to the first monitor, and repeat the action, the dialog box works fine.
Hello,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:
http://plugable.com/support/plugdebug
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Senior Engineer
Plugable Technologies
Hi Joshua - I am away from my desk for a few days but will run the troubleshooter when I get back.
Thanks,
Paul
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