DELL 5580 started having keyboard issues while plugged into Plugable

We bought the USB-C triple display for a new Dell 5580 (long story short: the reviews on the Dell docking stations for that laptop were horrible - and your reviews were amazing!). Recently we have had some strange behavior issues that we believe we have narrowed down to the docking station. When typing in a screen, it acts as if there is a key stuck on the keyboard (i.e. it was most evident when scrolling through menu items quickly). We replaced the keyboard and mouse thinking they were the culprits - but the behavior stayed until we plugged in the keyboard directly to the laptop.

Any thoughts as to what this might be? Are there solutions (i.e. new driver)?


Hello Conchi,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

Try installing this patch from Dell and see if it corrects the issue:…

It has been known to correct this very issue.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies

I will give it a try today!

Thank you,

Hello Conchi,

If you need further assistance just let us know at