Cursor flickering on Lenovo desktop upon upgrade to Windows 10


#1

The Plugable USB 3.0 Docking Station worked great with my Lenovo Windows 7 desktop and HP Windows 8.1 laptop.

I just upgraded the Lenovo Desktop to Windows 10. During that upgrade, I had to uninstall and reinstall the Plugable USB software (DisplayLink_7.9M3).

Unfortunately, the cursor was flickering horribly. I had to uninstall the Plugable USB software to resolve the issue.


#2

Hi Megan,

Thanks for posting, and I would be happy to help with your docking station!

The behavior you describe is most unusual as our dock or its associated driver shouldn’t be affecting the mouse pointer/cursor as you describe. Our first step is to perform a ‘clean’ installation of the DisplayLink driver to make sure it is in a good state. Please follow these steps:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin… (video walk-through -> https://youtu.be/AcVV1gD_FvI)
  3. Once the Cleaner has been run, reboot (even if not prompted to)
  4. Run Windows Update (Start > Settings > Update & security). Reboot if/when prompted. Repeat this process until there are no new updates found. ** This is important as Microsoft has been releasing frequent updates to Windows 10 **
  5. Now download and install the 7.9 M3 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin…
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system when prompted by the installer which will trigger the final portion of the installation

If that helps, great! If not, please keep everything connected and send the output of our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug to support@plugable.com with ‘Ticket 133444’ in the subject line as this will allow us to examine some log files from your system to help determine the next steps. * If you can also include your Amazon Order ID number that would be most helpful *

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3