I recently moved and am now setting up the pluggable I have been using for 2 years. This time, no matter which drives I plug cables into…my computer is not recognizing the plugable. Even when I plug in my keyboard…it doesnt work. I have downloaded the updates and the cleaner (and ran the cleaner as per directions). Still nothing. I have watched several youtube videos and the video on your sight as well.
Getting a bit frustrated…please help.
AS
Hello,
Welcome to the Plugable forums! I can certainly investigate this issue with your Plugable product. I do need some more information to further assist here.
Can you share the model name of your Plugable device? In most cases it should be labeled on a sticker on the product itself and your invoice/receipt should also have the model name of the product.
Once I have this information I can further advice. I hope to hear from you soon!
Thanks,
Alberto
Product Owner
Plugable Support
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.