computer crashes

hi there,

when using the dockng station my computer freezes and I have to re-boot my computer. It usually happens at least once a day, but sometimes more. Can you please help? I am on a sony vaio running Windows 7.


Hi Dave,

Thanks for posting here! I am sorry to know that you are having trouble when using the Docking Station.

Do you have the Plugable UD-160-A or the Plugable DC-125? If you have trouble figuring out which model you have, just email your Amazon Order ID to and we will pull out this information from it.

Could you also run the DisplayLink support tool (instructions here:… ) and email the .zip to along with a link to this thread?

This would give us a better insight as to what is going on. Once we analyze it, we can figure out the next steps.

Thanks for your patience!


For the benefit of anyone who is interested-:

Dave did not have either the Plugable UD-160-A or the Plugable DC-125. He was in fact using a Docking Station by a different manufacturer.