Communicator U3 SATA Hard Drive Docking Station


#1

I’ll post the same information that I sent to Plugable today just incase someone out there had a similar problem.
The control board on my drive went bad and thought I’d take a chance purchasing your “Communicator U3 SATA Hard Drive Docking Station.”
The first time I plugged everything together - after about 5-10 minutes - I saw my OneTouch drive and the complete file directory that was on it. YAY!!!
So I shut everything down and got ready to transfer files off the OneTouch to a more reliable platform - namely another remote hard drive. That’s when the trouble started.
When I tried to duplicate accessing the One Touch drive thru the Communicator I kept getting messages that the drive needed to be formatted. I never saw the directory or even the name of this hard drive as I did the first time.
I’m assuming there is something I’m not doing right since it worked right the first time… hoping you could share some insight.
I am running a Sony Vaio laptop computer with Windows 7. At the moment I have no other peripherals attached… trying to isolate the problem.
Thanks


#2

We worked with Mike via our email ticketing system on this issue.

To recap for the benefit of others who might come across this while researching:
-We suggested running Seatools on the drive to ensure it was mechanically in good shape. (In most cases, a drive that lost it’s filesystem is a sign of impending drive failure.)
-The Seatools scan reported many errors, even on the “short” test.
-As a result of (presumably) bad sectors, the filesystem data had become corrupted, resulting in the drive showing up as “RAW”/unformatted.

Options at this point depend heavily on how important the data on the drive is.
-If data is extremely important, it’s time to speak to a data recovery specialist, either nationally (Drive Savers/OnTrack) or locally.
-If data is of the “I’d prefer not to lose it, but it’s not worth spending hundreds of dollars on sending my drive in for data recovery” variety: There are a few different data recovery software tools which specialize in viewing drive contents and copying data from a failing drive.


#3