Sorry it is Windows 7 not 10
Thank you for posting your question. I’m sorry it isn’t working for you.
I suspect a driver conflict.
Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.
To do this, please plug the adapter into your computer, then go to this page, and follow the instructions there:
The program will create a zip file named after your computer on the desktop. Please email that to email@example.com.
Of course it it turns out something is wrong with the adapter, we will get a replacement out to you right away.