Cant hear audio from my mic with the audio adapter

[Videl_Scratch]

hi i purchased my adapter a long time ago i plug in my mic and i hop on audacity and other applications to and i select USB audio but i cant hear anything iv tried almost everything and i know my mic works because i plug it in my capture card and it works just fine but when ever i plug it in to the adapter it doesn’t the only thing i can hear is when i plug in and unplug the mic and get a little static sound is there anything i can do to resolve this issue

[Kevin_L]

Hello Videl,

Thanks for reaching out to us! Sorry for any trouble here, and I’d be glad to help. Exactly how long have you had the adapter? I take it that the adapter used to work? I’d like to try and get some further details about the situation to provide you with the best support:

• What operating system and version are you running?
• Have you recently updated your computer? The audio levels may have reset
• Are you able to try the adapter and mic on another computer to see if you get the same/similar result? This would be helpful, but, I understand if this isn’t possible.
• Let’s try the setup with another piece of software if we can to see if the same thing happens.

Feel free to reach out to us directly at: support@plugable.com ATTN: Kevin so your case goes directly to me.

Thank you,

Kevin
Plugable Support