Cannot get laptop out of sleep mode using mouse with Plugable docking station


#1

With the 3900 USB-3 docking station connected, I cannot get my laptop out of sleep mode with the mouse and I have to hit the power button on the laptop which negates the convenience of using the docking station as I have the laptop tucked underneath my desk. Any suggestions on a setting I can change to correct this?


#2

Hi Mike, thanks for posting and I will be happy to help!

Thank you for the description of the behavior you are seeing. Based off of this, we’ll want to examine some log files to see if they can tell us what is happening. To help us do so please download and run our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug with everything connected. Please send us the file that is created on your computer by attaching it to an email to our direct support email address at support@plugable.com with ‘Ticket Number 159922’ in the subject line so we can match things up. We’ll examine the logs and determine next steps from there. We will then update this forum thread once a solution is found.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support


#3