BSOD windows 8.1 surface pro 2


#1

ugrade to latest driver from displaylink 7.6 still recieve blue screen

040314-7734-02.dmp 4/3/2014 3:04:54 PM 0x00000133 00000000’00000000 00000000’00000501 00000000’00000500 00000000’00000000 igdkmd64.sys igdkmd64.sys+2f6fd x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\040314-7734-02.dmp 4 15 9600 288,920 4/3/2014 3:05:33 PM


#2

Hi Ken,

This is this bugcheck:
http://msdn.microsoft.com/en-us/libra…

igdkmd64.sys is the Intel graphics driver.

We have another customer reporting this (happens several times a week). We’ve submitted the issue to DisplayLink, and we’re trying to figure out what’s different about the Surface Pro 2’s that are hitting this, since only a few are.

If you haven’t already, could you run our debug tool and email us the .zip it generates?
http://plugable.com/support/plugdebug

With that, we can try to find what the common element might be.

Sorry for the frustration - thanks for your patience!
Bernie


#3

I just send you a zip file, let me know the solution you come up with. thanks


#4

Hi Bernie - We are also having this issue at a clients office. Two users with Surface Pro version 1 and UD-3900 docks run fine. Third user with Surface Pro II and UD-3900 getting 3 - 4 blue screens a week and only when docked. Intel Graphics driver 10.18.10.3431 and display link 7.5.54609.0
Problem is driving us crazy trying to resolve and obviously the client is frustrated as well. Ideas?


#5

Hi Mike,

Thanks for posting! We have yet to identify why only particular machines hit the issue. We have a few hundred Surface 2 Pro users with our docks, and it seems like a handful of those machines hit the DPC Watchdog Timeout that is the cause of this Bluescreen. We’ve submitted a bug to DisplayLink. Neither us or DisplayLink has been able to get it to happen in our own labs (even with a Surface 2 Pro). So we expect there’s some common cause (perhaps software on the machine), but have failed so far to identify it.

Two steps:

  1. Can you try upgrading to the latest DisplayLink 7.6 M1 drivers, available here:
    http://displaylink.com/support/downlo…
  2. If the problem still reproduces, can you run our plugdebug tool and email us the .zip it generates? Here’s how:
    http://plugable.com/support/plugdebug

This will give us information which may help find common causes or identify next steps.

Again, my apologies. Thanks for your patience and help trying to track this down!
Bernie


#6

Thanks Bernie - Loaded the 7.6 M1 drivers and have the debug tool downloaded to the users desktop so we can run it if it goes BSOD in the next couple of days. Will send the debug report if that happens. Want me to reference it with any identifier so it can be tied to this thread?


#7

I have a Surface Pro 2 that is experiencing this problem. I’ve loaded the 7.6 M1 drivers (latest) and this hasn’t fixed the issue. Has there been any update on this issue? Thanks.


#8

Hi Mike,

We’d be happy to assist you with your Surface Pro 2 and the bluescreen errors you are receiving. Before we make any recommendations, we’ll want to figure out what might be causing these errors. To do this, we’ll need the logs produced by our tool Plugdebug. Can you please go to this site, follow the prompts there, and send the resulting .zip file to support@plugable.com.
www.plugable.com/plugdebug

Regards,

Stephen
Plugable Technologies


#9

I am also having this issue, I have updated to the latest ‘stable’ drivers from displaylink and still getting blue screen.


#10

Any update, we have several Surface Pro 3’s with the same problem.


#11

Hi Donna - Thanks for posting! Driver updates appear to have been solving the issue. Would you be able to send us a debug file from one of the machines hitting the problem? Here’s how: http://plugable.com/support/plugdebug Just email to support@plugable.com and reference this thread. With that we’ll be able to identify the upgrades required. Thanks for your patience while we work to help!


#12