Thank you for providing the requested logs!
For my reference, does the same problem occur if the dock is connected to a different USB port on your Windows 7 machine?
After reviewing the files, I noticed that the dock did not appear to be connected at the time of log capture. Could you kindly confirm that the dock was plugged into the PC at that time, and that you were using the USB cable that shipped with the dock as well?
While you had mentioned that you had tried a fresh DisplayLink install, given the issue we’re facing, we’ll want to start by performing one last fresh install of the software and run the cleaner tool again as well. To do so, please follow these steps:
- Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step
- Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel > Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
- Download, extract and run the DisplayLink cleaner tool (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+Installation+Cleaner+10.1.2860.exe)
- Once the Cleaner has been run, reboot your computer (even if not prompted to)
- Download and install the 10.2 M2 DisplayLink software ( https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows10.2+M2-EXE.exe)
- Reattach the power cable to the dock first. Once the dock is powered on, reconnect the dock to your system
If these steps help, great! If not, I’d like to request a second set of logs from your system to investigate further. Once you have the logs, simply send them via email as you did previously.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to look up your warranty status as well.
Thanks for your patience while we work to help!