Blurry Monitor connected via HDMI


#1

I have a Plugable USB 3.0 and a 27 inch Dell monitor connected to my laptop via HDMI. Resolution 2048x1152 and the screen is blurry. help please


#2

Hi David,

I see you reached out to us directly via our email support system. I am composing a response presently and I will continue to work with you directly. I will post any general interest updates to this post if applicable for the benefit of anyone else following this thread.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

Thanks Bob,
I didn’t know the best way to contact you guys so I tried both. I look forward to your reply.


#4

I still cannot get my monitor to work properly, I ended up connecting it directly to my laptop whihc defeats the whole purpose. Any help troubleshooting would be great. Does Plugable support all size monitors


#5

Hi David,

We sent you an emails directly on 2/26 (which you responded to) and 2/27 with the next steps to proceed with the troubleshooting process. On the off chance you did not receive the email from 2/27 I have pasted it below:


"Hi David,

Thanks for getting back and doing the testing. I am sorry the screen is still blurry.

The next step would be to get more details about your setup. We have developed a utility called PlugDebug which gathers some information about your system. It is available from this link:

http://plugable.com/support/plugdebug

At your convenience if you would follow the instructions on that page for your Windows and respond to me with the .ZIP file that the application creates?

Once I have the file we can determine the next steps and go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support"


If you have a time please reply to our original direct email with the PlugDebug file and we can go from there.

Thank you,

Bob


#6