bluetooth4.0 adapter does not see devices


#1

loaded both microsoft and cd…neither works.
computer is- Presario CQ 60 running windows 7


#2

Hi Ray,

Thank you for posting about your Bluetooth adapter. I’m sorry to hear that it is not working for you.

Could you answer a few questions that will help me to understand what’s happening with it?

  1. Does the blue light on the adapter come on when it is plugged into the computer?

  2. Did the software installation fail? If so, where did it fail?

  3. Have there been any other Bluetooth devices installed on this computer?

Thanks for your answers!

David
Plugable Support


#3
  1. yes blue light is on
    2.software loaded
    3.no other blueteeth!

#4

Hi Ray,

Can you tell what devices you are trying to connect, including the make and model?

Also, we have a troubleshooting tool that helps us find out what is going on in situations like yours. Could you plug the device into your computer, then go to this page and following the instructions there:

http://plugable.com/support/plugdebug

Thank you!

David


#5

Sorry, I should have been clearer in my previous post. When I said device, I meant to plug your Bluetooth adapter into the computer and follow the instructions.

David


#6