bluetooth settings not working on win 8.1

I installed the bluetooth usb dongle but cannot get it to discover any devices. Also the tray gives a message that I should allow other devices to discover my machine. However, the settings option in the menu does nothing.

Any help appreciated.

Hi Jason,

Thank you for posting your question about your Bluetooth adapter.

There could be several reasons for what you are seeing. The easiest to solve is to make sure that Bluetooth is temporarily turned off on any other devices, like tablets or phones to which you have previously connected the devices you are trying to discover. This is because many Bluetooth devices will automatically reconnect to a previous device if it is available.

Other than that, it may be a driver issue. We have a troubleshooting tool that can help find out what is going on in situations like this. With the adapter plugged in, please go to this page, and follow the instructions there:

It will create a zip file named after your computer on your desktop. Please send that directly to our support email at

Thank you!