Assistance Please!


#1

after installing WiFi adapter, I’m getting a message saying windows was unable to find a certificate to log me onto my network. Can anyone help?


#2

Hi Michael,

Sorry to hear about this issue. I’m assuming you are using our USB-WIFINT?

  1. How were you connecting to your network prior to installing the WiFi adapter?
  2. Are you on a home or corporate network?
  3. What version of Windows does your computer have?

#3

I was connecting via ethernet cable on my home network using windows XP before losing internet connection and not being able to reconnect this way.


#4

Thanks for the info. I’d like to collect some information from you to see if we can narrow this down.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the Plugable USB-WiFiNT adapter into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Thanks.


#5