All in one monitor went black on install


#1

I have an HD touchsmart 610. I ordered the USB 2.0 USA multi-display adapter. Everything was installing fine but the my all in one went black and now I can’t do anything including boot in safe mode. It’s like the graphics went up in smoke. PLEASE HELP!


#2

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

When you try to boot to Safe Mode, what happens? Does it try and then just reboot?

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3

Unfortunately I couldn’t boot up in safe mode bc Windows 10 loads to fast. However I could tell that the computer itself was working. I ended up having to take the computer to be repaired so I will most likely be returning the product.


#4

I’m terribly sorry about that.

If you need help with the return let us know.

http://www.amazon.com/returns


#5