After synchronized both laptops, I can't open or delete the pictures on the old one, not accessible.


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#2

Hi Ivy,

Thanks for contacting us! We’re sorry to hear that you’re having trouble accessing and deleting files on your old computer after synchronizing your PCs.

It sounds like there may have been an issue with your old computer’s hard drive that became more noticeable after synchronizing files.

Another possible cause is that the old computer is infected with a virus that’s preventing you from accessing your files.

Our Easy Transfer Cable doesn’t have any affect on the accessibility of files.

We’re sorry for the inconvenience, and we hope that this issue can be resolved for you soon by an in-person computer technician.

Thank You,

Amanda
Plugable Technologies


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