Volume turns off when the plugable USB is plugged into laptop with Windows 10. The volume will return and continue as normal as soon as I remove the USB from the laptop usb port. Nothing is done differently. (The volume is not adjusted or anything during this time period. The only difference is that I plug in the plugable into USB port on the side of my laptop.) Please help.
Hello Sheree,
Thank you for your question.
This sounds like it could be a driver issue.
Could you please run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.
To do this, please have the adapter plugged into your computer, then go to this page and follow the instructions there:
http://plugable.com/support/plugdebug
Email the result to support@plugable.com and reference case #221668, and please include your Amazon Order ID with your message.
I look forward to hearing back so that I may better assist.
Thanks!
Andy
Plugable Support