viber

Hi,
viber shows white screen when connected through PLUGABLE UD-3900 on external display. When I have viber window showing on fixed notebook display it shows normally. Is there anything you can update in PLUGABLE UD-3900 to resolve this issue?
Thank you

Attached both pictures

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1733634/20180603172737_inline.png?1528061350)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1733634/20180603172737.png?1528061350)

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1733635/20180603172754_inline.png?1528061362)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1733635/20180603172754.png?1528061362)

Hi Branislav,

Thanks for posting, and I would be happy to help with your docking station!

Thank you as well for the detail you provided and including the screenshots that is much appreciated. We do not have any experience with the Viber application, so we are in somewhat uncharted territory. As such, our first step is to get some additional information.

If you would, please keep everything connected and send the output of our diagnostic utility PlugDebug –> http://plugable.com/support/plugdebug to support@plugable.com with ‘For Ticket #226366’ in the subject line. This will allow us to match things up and examine some log files from your system to help determine the next steps.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support

For the benefit of anyone else following this thread, in this specific case the cause of the problem was an out of date driver for the host system’s internal Intel graphics adapter (using Windows 10). After Branislav updated the driver using ‘Update Driver’ function from within Device Manager the Viber application worked as expected on the display connected to the dock.

Thank you,

Bob