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I’m frustrated

USB 3.0 display adapter not working on new computer.

USB 3.0 display adapter not working. Icon doesn't appear in the taskbar. Drivers downloaded and installed and Windows says they're working but no display visible in control panel.

Computer is a new Dell insperion 2305 all-in-one. AMD X4 CPU and ATI graphics.
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  • EMPLOYEE
    I’m confident
    1
    Roze Ann Sapna Padamadan (Operations Manager & Member of Technical Staff) December 29, 2012 03:32
    Hi James,

    Thanks for posting here! I'm sorry to know that you are having trouble getting one of our adapters to work. I apologize for the frustration caused.

    Could you connect the adapter to the system, run the DisplayLink Support tool (instructions here: http://plugable.com/support/displayli... ) and email the resulting .zip to support@plugable.com as an attachment along with your Amazon Order ID and a link to this thread?

    This would give us a better insight as to what is going on. Once we analyze the .zip, we can figure out the quickest steps to resolve the issue.

    Regards,
    Roze
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