Unable to update UD-3900

I am attempting to update the firmware on my UD-3900. After downloading the “UD-3X00_9095_28updater.exe” file and running it on my Alienware 14 with Windows 10, the “USB3 Hub FW Upgrade Tool V2.8” software is unable to detect my device despite the fact that I have it connected via a USB 3.0 connection (and no other USB connections). Despite doing repeated Scan Device searches, the text box reads “!!!No device found!”

Hi Chip,

Thanks for reaching out to us, I am sorry the updater is not detecting the docking station.

We have another open support ticket via our email support system regarding this case.

Please let me know if you have not received an email requesting additional logs and details on the error.

Thank you,

Pat
Plugable Technologies
www.plugable.com/support

Hello Chip,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
www.plugable.com/support