UD-3900 Win 10 Surface Book 2 Ethernet 'not connected'

USB Docking Stations UD-3900
1

Just got a new Surface Book 2, and the Ethernet portion of the UD-3900 only shows up as not connected.

All up to date - drivers up to date - hardware is detected, with driver version 8.4.2815.0. Device description shows up as DisplayLink network Adapter NCM.

Previous laptop running the same image of Windows 10 show it still working just fine - but that was a Dell -

The drivers were installed post imaging, updating, and so on. I did try the cleaner utility for reinstalling based on 1+ year old posts to no avail.

Any suggestions before junking this thing?

2

Thanks for getting in touch!

If I understand correctly, the same dock in all aspects is working fine on another machine? if so, is this with the same Ethernet cable and connected to the same router?

3

Aye, I don’t think there is anything wrong with the dock as it works just fine with a different laptop running the same branch of Windows 10.

The Surface Book 2 is where I see the issue crop up. Brand new, latest drivers/firmware load/fully updated Windows 10.

4

Thanks for confirming that.

Can you contact me at support@plugable.com so that I can grab system logs and investigate?

5

I haven’t heard back from you, so I’m hoping you were able to resolve the issue. If that’s not the case, please contact me at support@plugable.com