I bought a Plugable for a Dell XPS tablet running Win 8.1. This has now happened twice and this time I am really upset. The device works fine and can duplicate my screen as I teach. I shut down normally and unplug the device.
The next time I go to power up, it gets partially into the start up routine and freezes leaving me a blank screen and never gets into the sign in screen. It just freezes black and stops.
Somehow I was able to, the first time, get the tablet to a screen that allowed me to safe launch and I was good to go after that.
This weekend I taught again and I’m at black, and Your device has rendered my tablet as a piece of junk.
I am asking for your help because the common thread both times is it happens the next time I launch and it is your device and or software and yes, I downloaded the most current driver when I put on the software.
How do I now start up my machine to get beyond black? I have also tried booting and holding down the shift key, and also tried mashing f8. I need to use the tablet for work today and now am stuck. I have been up a good part of the night working on recovering my machine but to no avail. Help.
On Dec 31, 2016, at 6:50 PM, Plugable Technologies - Amazon Marketplace
wrote:
Thanks for choosing the Plugable USB 3.0 to VGA/DVI/HDMI adapter! You can choose to download and install the latest software even before the unit arrives, so it will just plug and go. Visit http://plugable.com/drivers/displayli… for a download link.
Any questions or problems? We’re on your side and happy to help. Save this email and reply anytime to reach our knowledgeable Seattle-based online support team. If we ever ask, the model you have is the Plugable UGA-3000 and your order id was XXX. Once you’ve had a chance to try the product it’d be wonderful if you could share your experiences with other customers. Customer reviews have a big impact on a small business like ours, and we deeply appreciate your time to let people know how you’ve put the product to use.
Thanks again for joining the community of Plugable users!
Bernie Thompson
Founder, Plugable Technologies
Unsubscribe: We aim to send one order-related email with support information as each item ships. Reply ‘unsubscribe’ to opt out of these emails for future orders of Plugable products.
For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.
We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/custome…) and our safe buying guarantee (http://www.amazon.com/gp/help/custome…).
[commMgrTok:A36NA6CPYQWWVH]
I bought a Plugable for a Dell XPS tablet running Win 8.1. This has now happened twice and this time I am really upset. The device works fine and can duplicate my screen as I teach. I shut down normally and unplug the device.
The next time I go to power up, it gets partially into the start up routine and freezes leaving me a blank screen and never gets into the sign in screen. It just freezes black and stops.
Somehow I was able to, the first time, get the tablet to a screen that allowed me to safe launch and I was good to go after that.
This weekend I taught again and I’m at black, and I’m pisssed! Your device has rendered my tablet as a piece of junk.
I am asking for your help because the common thread both times is it happens the next time I launch and it is your device and or software and yes, I downloaded the most current driver when I put on the software.
How do I now start up my machine to get beyond black? I have also tried booting and holding down the shift key, and also tried mashing f8. I need to use the tablet for work today and now am stuck. I have been up a good part of the night working on recovering my machine but to no avail. Help.
-XXX
On Dec 31, 2016, at 6:50 PM, Plugable Technologies - Amazon Marketplace wrote:
Thanks for choosing the Plugable USB 3.0 to VGA/DVI/HDMI adapter! You can choose to download and install the latest software even before the unit arrives, so it will just plug and go. Visit http://plugable.com/drivers/displayli… for a download link.
Any questions or problems? We’re on your side and happy to help. Save this email and reply anytime to reach our knowledgeable Seattle-based online support team. If we ever ask, the model you have is the Plugable UGA-3000 and your order id was 112-6794203-9785824. Once you’ve had a chance to try the product it’d be wonderful if you could share your experiences with other customers. Customer reviews have a big impact on a small business like ours, and we deeply appreciate your time to let people know how you’ve put the product to use. Just visit:
https://www.amazon.com/review/create-….
Thanks again for joining the community of Plugable users!
Bernie Thompson
Founder, Plugable Technologies
Unsubscribe: We aim to send one order-related email with support information as each item ships. Reply ‘unsubscribe’ to opt out of these emails for future orders of Plugable products.
For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.
We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/custome…) and our safe buying guarantee (http://www.amazon.com/gp/help/custome…).
[commMgrTok:A36NA6CPYQWWVH]