I have a Plugable 3000. A couple of my Windows 10 apps wont run and report that the display driver is below Opengl 1.3. I can’t find a way to apply the necessary updates (if there are any for this problem!!). Is there a way to update the video drivers? (My wife has the UD3900 and this works perfectly.
Thanks
Hi David,
Thanks for posting, and I would be happy to help with your docking station!
Thank you as well for the detail your provided that is much appreciated. Based on your description of the behavior, it sounds like you are running into a known issue identified by Microsoft and DisplayLink (the maker of the chip in our dock and author of the driver) with Windows 10 Anniversary and later editions (the specific model of docking station does not play a part).
With the release of Windows 10 Anniversary (and later editions) Microsoft has now integrated support for the DisplayLink technology used in our dock into Windows itself and as a result in certain cases things may not work as expected.
In your specific case, it appears that the applications you are using require the use of a physical graphics adapter that supports a standard known as OpenGL. With Windows 10 Anniversary and later editions, Windows can sometimes mistakenly direct the tasks intended for your system’s internal graphics adapter (which does support OpenGL) to the DisplayLink-based dock.
Our dock is not a traditional graphics adapter in and of itself but rather it is a ‘virtual’ device that relies on your system’s CPU and physical internal graphics adapter in order to work, and as such does not support OpenGL. When this misdirection happens, applications that require this support can produce an error message, perform slowly or not properly render all the elements of the application onscreen.
All that said, there may be possible workarounds for using the applications with our dock. One potential workaround is to configure Windows to have the ‘Main’ display set to a display directly connected to your internal graphics adapter, whether that is the internal laptop display or another external display connected to one of the system’s built-in video outputs (a quick guide to doing so should you need it is here -> https://youtu.be/7nnKztRZXsw).
A second potential workaround it to use the Windows Display Settings to ‘Duplicate’ your internal laptop display to one of the monitors connected via the dock. Both of these methods can sometimes help Windows direct the graphics tasks appropriately.
Please let us know if that information helps or if you have any other questions!
Thank you,
Bob
Plugable Technologies
www.plugable.com/support