Hello,
I have the SuperSpeed USB 3.0 Dual Monitor Docking Station.
My laptop isn’t detecting my monitors. My laptop is an Acer Aspire E5-575G-57D4.
Monitors are BenQ GL2450-B.
Thanks in advance.
Hello,
I have the SuperSpeed USB 3.0 Dual Monitor Docking Station.
My laptop isn’t detecting my monitors. My laptop is an Acer Aspire E5-575G-57D4.
Monitors are BenQ GL2450-B.
Thanks in advance.
Hello Vaughn,Thank you for posting. I am sorry to hear of this issue and I will be happy to help. We have also noticed you contacted us directly and will respond to that message separately. I will paste the initial message below:
"Just to clarify, would you be able to clarify how you are connecting your BenQ monitors to our dock? It appears that they have VGA and DVI input ports and I would like to understand how things are connected.
Pending that information, we will want to reinstall the DisplayLink software and run the DisplayLink cleaner tool to make sure that the software is in a good state. To do so, please follow these steps:
Thank you,
David W.
Plugable Technologies
www.plugable.com/support
Just updating this thread to let any readers know that the above steps helped resolve in this scenario.
Thank you,
David W.
Plugable Technologies
www.plugable.com/support