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Laptop not detecting monitors

Hello,

I have the SuperSpeed USB 3.0 Dual Monitor Docking Station.

My laptop isn't detecting my monitors. My laptop is an Acer Aspire E5-575G-57D4.

Monitors are BenQ GL2450-B.

Thanks in advance.
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  • Hello Vaughn,Thank you for posting. I am sorry to hear of this issue and I will be happy to help. We have also noticed you contacted us directly and will respond to that message separately. I will paste the initial message below:

    "Just to clarify, would you be able to clarify how you are connecting your BenQ monitors to our dock? It appears that they have VGA and DVI input ports and I would like to understand how things are connected.

    Pending that information, we will want to reinstall the DisplayLink software and run the DisplayLink cleaner tool to make sure that the software is in a good state. To do so, please follow these steps:

    1) Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
    2) Uninstall any and all software with 'DisplayLink' in the title that is present from within the Control Panel -> Programs and Features. Don't worry if these entries are not present or if the process does not work, just move onto the next step
    3) Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin...
    4) Once the Cleaner has been run, reboot (even if not prompted to)
    5) Now download and install the 8.3 M1 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin...
    6) Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please click the 'Skip' button to allow the process to complete and then reboot the system."

    Thank you,

    David W.
    Plugable Technologies
    www.plugable.com/support
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  • Just updating this thread to let any readers know that the above steps helped resolve in this scenario.

    Thank you,

    David W.
    Plugable Technologies
    www.plugable.com/support
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