External montitor freezes

I have a USB-C I I believe UD-ULTCDL) docking station. Mostly it works great, but once or twice a day when I am working on the external display, the display freezes and the application moves to my laptop display. the external monitor display then resets and I can later drag the application to the external monitor, but the application will soon freeze again…

Hi Charlie,

Thank you so much for reaching out to us! I am sorry to hear that you are running into this issue, but I would be more than happy to assist.

Just to make sure I have all of the right information, do you have the external display connected to the DVI, 2K HDMI or 4K HDMI port? Does this occur when utilizing a singular application, or on all applications?

Also, when you have a moment, could you please keep everything connected and send us the output of our diagnostic utility PlugDebug –> http://plugable.com/support/plugdebug as this will allow us to examine some log files from your system. Then, attach the .zip file that will be saved on your desktop to a direct email, and send it to support@plugable.com

Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support

Hi Everyone,

We attempted to reach out to Charlie to obtain some additional information, but we did not receive any response back.

If Charlie would like to continue troubleshooting, or anyone else is experiencing the same issue, please feel free to reach out to us directly at support@plugable.com.

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support