cannot see external monitor with UD-3900 docking station

1

New laptop, new DVI monitor and new UD-3900 docking station. Downloaded new drivers. System said display is working by it is just a black screen. Windows 10 settings show second screen but there is nothing on the screen

2

Hi Cate,

Thanks for contacting us, I am sorry this is not working as expected.

I would like to start by verifying the monitor is set to use the correct input, please let me know which connection type is used on the back of the monitor ( for instance, HDMI, DVI, or VGA ). Additionally, please let me know the manufacturer name and model number of the monitor so I can look up the procedure for manually selecting the input port.

Thank you,

Pat
Plugable Technologies
www.plugable.com/support

3

Hello Cate,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
www.plugable.com/support